Ōlaōla Chatbot Privacy Policy and Security
For you to get the most out of using the Ōlaōla chatbot (‘Or-la Or-la’), Te Hiringa Hauora|Health Promotion Agency, (“we” or “us”) need to collect and use some personal and health information about you. Our handling of this information is regulated by the Privacy Act 2020, including (where applicable) the Health Information Privacy Code 2020.
This Privacy Policy sets out information about:
In summary:
This Privacy Policy forms part of the Terms of Use of Ōlaōla. Your use of Ōlaōla means that you accept and agree to the terms of this Privacy Policy and any changes to it.
We may change this Privacy Policy from time to time, including if we want to collect more information about you or use or share your information in another way. This Privacy Policy was last updated in May 2022.
The personal information Ōlaōla collects
Ōlaōla is not anonymous. It uses Facebook Messenger to deliver the chatbot service.
To provide the Ōlaōla chatbot service, Facebook shares some information from your Facebook profile. This happens when you first use Ōlaōla.
Additional personal information is collected from you when you use Ōlaōla so that we can provide personalised support to you, as well as for our separate research and health promotion purposes.
This means that the personal and health information you provide Ōlaōla when you use it, as well as personal information from your Facebook profile, will be collected and held by us and by Facebook. It is not possible to use Ōlaōla without your information being collected and held by us, Chatfuel and Facebook.
This information includes:
If you use particular words with Ōlaōla that may indicate you are in distress or struggling, Ōlaōla may suggest you refer to Quitline or other health services for support.
You don’t have to provide the personal information requested by Ōlaōla, but if you choose not to then you may not be able to use it.
How we use your information
We will use the personal information we collect from you via Ōlaōla to provide you with a personalised quit smoking support service within Ōlaōla.
We will also use this information for our own internal research purposes, but we will de-identify it first.
We may use anonymous and aggregated information that we collect about Ōlaōla users so that we can analyse, evaluate, and improve the Ōlaōla chatbot or the quit smoking programme it provides. For more information, see below under the heading Use of cookies and tracking technologies.
Chatfuel and Facebook will use your personal information in accordance with their own privacy policies and terms of use. You can access these here:
Facebook Privacy Policy: https://www.facebook.com/policy.php
Chatfuel Terms of Use and Privacy Policy: https://chatfuel.com/files/TermsOfUse.pdf
Will my information be shared with anyone else?
We will not publish or share your identifiable personal or health information with any other organisation unless we are required to by law, or as permitted by the Privacy Act 2020 and where applicable, the Health Information Privacy Code 2020.
We may share anonymous and aggregated information about Ōlaōla users with public sector health agencies and other organisations and individuals that have an interest in our organisation and the services we provide.
How is my information stored?
We take your privacy seriously and will take all reasonable steps to ensure that your personal information is stored in a secure environment and protected from unauthorised access, use, modification or disclosure.
This includes where it is being stored on our behalf by Chatfuel, the chatbot platform we have chosen to use to deliver the Ōlaōla chatbot. Chatfuel stores Ōlaōla user personal information in Google Cloud data centres located in the United States of America.
We store Ōlaōla user personal information on a secure, cloud-based, Google Drive. We protect our data with all reasonable technical and process controls. We retain personal information in compliance with the requirements of the Public Records Act 2005.
How long is my information held?
We will only hold your personal information while we are providing you with the Ōlaōla services, and after you stop using Ōlaōla for a time frame which is at the discretion of the services that provide the Ōlaōla services. Chatfuel and Facebook will retain your personal information in accordance with their own policies.
Where any information (which may include personal information) provided to us through Ōlaōla constitutes a public record, it will be retained as required by the Public Records Act 2005.
Exercising your privacy rights and complaints
You will be able to access the information you provided via Ōlaōla from the chat records accessible from your own personal Facebook account. You can also ask us to provide the information we hold about you and request corrections to it. If we have a good reason for refusing a request for correction, you are entitled to ask that a statement be attached to the information that the requested correction was not made.
If you have any complaints, or questions about our privacy practices or procedures please contact us. We will do our best to respond to all reasonable requests in a timely manner.
Contact us:
hello@olaola.co.nz
Contact the Privacy Commissioner
If you are not satisfied with our response to any privacy-related concern or you’d like more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, please visit the Privacy Commissioner’s website.
Cookies and tracking technologies
Ōlaōla uses cookies and a number of tracking technologies. For more information and instructions on how to switch off cookies click here.
Use of cookies and tracking technologies
This website collects statistical information to make it faster and easier to use. Information from your visit is combined with the data from all site visitors and presented as statistical information on overall site use. To do this, the website uses “cookies” and other tracking technologies.
A “cookie” is a file that our webserver may send to your computer when you access this website. This file is then stored on your computer. Our website may use cookies and certain other passive information collection technologies to make your use of the website easier by allowing it to provide better service, customise websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve this website. Certain features of the website may not work without use of passive information collection technologies.
The website uses “session” cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on this site, and to collect aggregated statistical information.
The website may use “persistent” cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as helping to determine what areas of the website visitors find most valuable, and customising the website based on your preferences on an ongoing basis. The website server only knows that an unidentified visitor with your cookies has returned to the website and not any personally identifiable information.
The website may use “web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, anonymous identifiers and invisible GIFs): a web beacon is a tiny graphic on a web page or in an email message that is used to track pages viewed or messages opened. Web beacons tell the website server information such as the IP address and browser type related to the visitor’s computer. Web beacons may be placed on online advertisements that bring people to hpa.org.nz and on different pages of the website. Web beacons provide us with information on how many times a page is opened and which information is consulted.
The website uses both First Party and Third Party web beacons and cookies. Third Party web beacons and cookies are used for the purpose of marketing this website to people that may find benefit from the services included on the website.
Choices you have about this website’s use of cookies and other tracking technologies
You can choose to enable or disable the use of some cookies and other tracking technologies on this website. Cookies that are necessary to the operation of this website and for the provision of the services you have requested will continue to function regardless of whether you have provided consent. Other types of cookies and tracking technologies will be turned off until you provide explicit consent. As a result, the functionality of Ōlaōla may be reduced until you choose to provide explicit consent.
Some internet browsers allow you to limit or disable the use of cookies and other tracking technologies. Please refer to the information provided by your Internet browser for instructions on how to do so (generally found under a “Help” menu).
You can opt-out of any of the Google Analytics Advertising Features by going to https://tools.google.com/dlpage/gaoptout which is where users can download the Google Analytics Opt-out Browser Add-On.
You can also opt out by going to Google Ad Settings, which allows users to turn off the amount and type of data you are sharing.
More information about opting out can be obtained from http://www.networkadvertising.org/choices
Other tracking technologies
Facebook Meta Pixel
Our website may or may not use Facebook Meta Pixels.
A Meta Pixel is a piece of code that exists on our website that allows us to measure the effectiveness of our advertising campaigns and helps us understand the actions people take on our website.
Google Analytics
The following Google Analytics Display Advertising Features are enabled for this website:
The following Adwords Features are enabled for this website:
In-market audiences
This means that this website is enabling Google Analytics to collect data about traffic to this site through cookies and anonymous identifiers in addition to data collected through standard Google Analytics implementations.
If you would like to learn about Google’s use of personal data, please view their privacy policy here.
